Doodle Tote Bag

1. Order Processing Time:

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving full payment.
During peak seasons, processing times may extend, and we appreciate your patience.

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2. Shipping Rates:

Shipping costs are calculated at checkout based on the destination and the weight of the items in your order.
We offer standard and expedited shipping options for your convenience.

3. Shipping Methods:

We use reputable carriers to ensure the safe and timely delivery of your gifts.
Standard shipping usually takes 3-7 business days, while expedited shipping may take 1-3 business days.

4. Order Tracking:

Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the status and location of your package.

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5. Delayed or Lost Packages:

In the rare event of a delayed or lost package, please contact our customer service, and we will work diligently to resolve the issue.

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6. Address Accuracy:

Please ensure that your shipping address is accurate. We are not responsible for items shipped to an incorrect address provided by the customer.

1. Exchanges:

You have 7 Days from the date of purchase to exchange an item.
To be eligible for an exchange, your item must be unused, in the same condition as you received it, and in the original packaging.
Once we receive your return, we will process the exchange and ship the replacement item.

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2. Non-Exchangeable Items:

Certain items are non-exchangeable, including personalized or customized items, perishable goods, and gift cards.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for an exchange.

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3. Exchange Shipping:

Customers are responsible for the cost of return shipping unless the exchange is due to an error on our part.
We recommend using a trackable shipping service for exchanges to ensure that we receive your returned item.

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4. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service immediately. We will arrange for an exchange.